Terms and Conditions

Effective Date: January 1, 2025

Welcome to Saxapi. These Terms and Conditions ("Terms") govern your use of our fresh bakery delivery services and website. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Information

Saxapi specializes in delivering freshly baked goods to customers throughout London and surrounding areas. Our services include online ordering, payment processing, and timely delivery of bakery products including bread, pastries, cakes, and other baked items.

2. Orders and Acceptance

When you place an order through our website or by phone, you are making an offer to purchase our products. We reserve the right to accept or decline your order at our discretion. Order confirmation will be sent via email once your order has been accepted and processed.

2.1 Order Accuracy

You are responsible for ensuring that all order details, including delivery address, contact information, and product selections, are accurate. Saxapi cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

3. Pricing and Payment

All prices displayed on our website are in British Pounds (GBP) and include VAT where applicable. We accept various payment methods including credit cards, debit cards, and online payment platforms. Payment must be completed at the time of order placement unless otherwise arranged.

3.1 Price Changes

We reserve the right to modify our prices at any time. However, price changes will not affect orders that have already been confirmed and paid for.

4. Delivery Terms

Saxapi strives to deliver all orders within the specified timeframe. Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, traffic, and unforeseen circumstances.

4.1 Delivery Areas

We currently deliver to addresses within our designated service areas. Please check our website or contact us to confirm whether we deliver to your location.

4.2 Failed Deliveries

If delivery cannot be completed due to customer unavailability or incorrect address information, additional delivery charges may apply for redelivery attempts. Perishable items cannot be guaranteed if redelivery is delayed.

5. Product Quality and Freshness

All our products are baked fresh daily using quality ingredients. Due to the nature of fresh bakery items, products should be consumed within the recommended timeframe. Storage instructions will be provided with your order where applicable.

5.1 Allergen Information

We provide allergen information for all our products. However, our bakery handles various ingredients including nuts, dairy, eggs, and gluten. Customers with severe allergies should contact us directly before placing an order.

6. Cancellations and Refunds

Orders can be cancelled up to 4 hours before the scheduled delivery time for a full refund. Cancellations made within 4 hours of delivery may incur a cancellation fee. To cancel an order, please contact us immediately at +44 20 8765 4321 or [email protected].

6.1 Refund Policy

If you are dissatisfied with your order due to quality issues or errors on our part, please contact us within 24 hours of delivery. We will investigate the matter and provide a refund, replacement, or credit at our discretion. Refunds will be processed within 5-7 business days.

7. Liability and Disclaimers

While we take every precaution to ensure the quality and safety of our products, Saxapi is not liable for any allergic reactions, illness, or injury resulting from consumption of our products, except where caused by our negligence. Customers are responsible for reviewing ingredient and allergen information before consumption.

8. Intellectual Property

All content on our website, including images, logos, text, and designs, is the property of Saxapi and protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

9. Privacy and Data Protection

We are committed to protecting your personal information. Your data will be processed in accordance with applicable data protection laws and our Privacy Policy. By using our services, you consent to our collection and use of your information as described in our Privacy Policy.

10. Modifications to Terms

Saxapi reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after modifications constitutes acceptance of the updated Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for choosing Saxapi for your fresh bakery delivery needs. We look forward to serving you!