Frequently Asked Questions

Everything you need to know about our bakery delivery service

We currently serve most areas across South and Central London, including Wandsworth, Battersea, Clapham, Brixton, and surrounding neighborhoods within the M25. Our delivery radius extends approximately 8 miles from our bakery location on Elmfield Road. If you're located in North or East London, we offer collection options from our bakery during business hours. For specific postcodes outside our standard delivery zone, please contact us at +44 20 8765 4321 and we'll do our best to accommodate your request, especially for larger orders or special events.

For standard items like bread, croissants, and pastries, we recommend ordering at least 24 hours in advance to guarantee availability. This allows our bakers to prepare your items fresh on the day of delivery. If you need something urgently, we can accommodate same-day orders placed before 10:00 AM, subject to availability. For specialty items, custom cakes, or large orders for events and corporate functions, we require a minimum of 48-72 hours notice. Weekend orders should be placed by Thursday afternoon at the latest. During busy periods such as Christmas, Easter, or bank holidays, we advise booking at least one week ahead.

We offer three convenient delivery windows throughout the day: Morning slot from 7:00 to 10:00 AM, perfect for breakfast items; Midday slot from 11:00 AM to 2:00 PM, ideal for lunch meetings; and Afternoon slot from 3:00 PM to 6:00 PM for evening gatherings. Saturday deliveries are available between 8:00 AM and 1:00 PM. We strive to deliver within your chosen time window, and our driver will contact you approximately 30 minutes before arrival. For corporate clients with regular orders, we can arrange specific delivery times to suit your business schedule. Sunday deliveries are not currently available as our bakery is closed.

Yes, we offer a range of options for various dietary needs. Our menu includes gluten-free bread and pastries made with rice flour and almond flour, vegan items prepared without dairy or eggs, and sugar-free options sweetened with natural alternatives. We clearly label all products with ingredient lists and allergen information. However, please note that our bakery handles wheat, nuts, dairy, and eggs, so while we take precautions to prevent cross-contamination, we cannot guarantee a completely allergen-free environment. If you have severe allergies or specific dietary restrictions, please call us at +44 20 8765 4321 to discuss your requirements. We can provide detailed information about our production processes and ingredients.

All items are baked on the morning of delivery to ensure maximum freshness. We use insulated delivery bags and boxes designed specifically for transporting baked goods, which maintain optimal temperature and protect items from damage. Breads are wrapped in breathable paper to preserve crust texture, while delicate pastries are placed in rigid containers with cushioning. For warm items like fresh croissants, we use thermal bags that keep them at serving temperature. Items requiring refrigeration, such as cream-filled pastries, are transported in cooling bags with ice packs. Our delivery vehicles are equipped with temperature-controlled compartments, and we plan routes to minimize transit time, typically completing deliveries within 45 minutes of leaving the bakery.

Our minimum order value is £15 for deliveries within 3 miles of our bakery at 27 Elmfield Road, SW17 8AF. For addresses between 3 and 6 miles away, the minimum is £25, and for locations 6 to 8 miles from us, we require a £35 minimum order. Delivery charges are £3.50 for orders under £30, and free for orders over £30. There is no minimum order requirement for collection from our bakery during business hours. Corporate clients who set up regular weekly deliveries receive reduced minimum order thresholds and preferential delivery rates. Special promotions and free delivery offers are occasionally available through our email newsletter, so we encourage signing up to receive updates.

Absolutely! We offer flexible subscription plans for customers who want regular deliveries. You can choose weekly, bi-weekly, or monthly delivery schedules with your preferred items. Subscription customers receive a 10% discount on all orders and priority delivery slots. You can customize your order each week, pause deliveries when you're away, or cancel anytime with no long-term commitment. This service is particularly popular with offices that want fresh pastries for morning meetings, families who enjoy weekend breakfast treats, or individuals who prefer freshly baked bread delivered to their door. To set up a subscription, email us at [email protected] or call during business hours. We'll create a personalized plan based on your preferences and schedule.

We accept all major payment methods for your convenience. Online orders can be paid via credit or debit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, or PayPal. For telephone orders, we can securely process card payments over the phone. Cash payment is accepted for collection orders at our bakery and can be arranged for delivery with prior notice. Corporate clients can set up monthly invoicing with 30-day payment terms after establishing an account with us. All online transactions are processed through encrypted payment gateways to ensure your financial information remains secure. We do not store card details on our systems. Receipts are provided via email for all transactions, and VAT invoices are available upon request for business customers.

About Saxapi

Bringing authentic baked goods to London doorsteps since 2018, we combine traditional techniques with modern convenience.

Saxapi bakery preparation

Our Story

Saxapi started in 2018 when three bakers from different backgrounds met at a London food market. Each brought unique skills: one specialized in French pastries, another in English breads, and the third in continental cakes. They shared a common frustration: finding genuinely fresh baked goods in the city required either early morning trips to specific bakeries or settling for day-old products.

The solution became clear during countless conversations with market customers. People wanted bakery-fresh items delivered to their homes and offices without the hassle. Within six months, they launched from a small unit in Wandsworth, starting with 15 regular customers who received deliveries twice weekly.

By 2020, the operation had grown to serve over 400 households across South London. The team expanded to eight bakers, each working different shifts to ensure products were baked and delivered within hours. Today, Saxapi operates from a 2,000 square foot facility in Balham, employing 23 people and serving more than 2,000 customers weekly across London.

Mission and Vision

Our purpose is straightforward: make genuinely fresh baked goods accessible to London residents without requiring them to visit physical bakeries during limited opening hours. We focus on products baked within 4-6 hours of delivery, maintaining standards that match what you would find at a neighborhood bakery.

The vision extends beyond delivery logistics. We work with 12 local suppliers in Greater London for ingredients, supporting regional agriculture and reducing transportation distances. Flour comes from a mill in Hertfordshire, butter from a dairy in Kent, and seasonal fruits from farms within 50 miles of the city.

Looking forward, we aim to expand coverage to outer London boroughs while maintaining current quality standards. This means adding production capacity rather than extending delivery times or compromising on ingredient sourcing.

Fresh baked products at Saxapi

Experience and Expertise

Our baking team includes professionals with combined experience exceeding 150 years. The head baker trained at Le Cordon Bleu Paris and worked in Michelin-starred restaurants for 12 years. Two senior bakers hold City & Guilds Level 3 Diplomas in Professional Bakery and completed apprenticeships at established London bakeries.

  • Sourdough production using natural starters maintained for over 5 years
  • Laminated dough techniques for croissants and Danish pastries with 27 distinct layers
  • Gluten-free formulations developed over 3 years of testing with celiac customers
  • Temperature-controlled proofing rooms maintaining precise conditions within 0.5°C
  • Specialized ovens calibrated for different product categories

The delivery operation runs on a scheduling system developed specifically for baked goods. Unlike standard food delivery, our routes account for optimal transport times to prevent moisture loss in breads and temperature fluctuations in cream-based items. Drivers receive training in product handling, including proper stacking methods and climate control in vehicles.

Core Values

Ingredient Transparency

Every product includes a complete ingredient list. We provide allergen information verified by third-party testing and source documentation for all raw materials used in production.

Time Standards

Products are baked between 2:00 AM and 10:00 AM for same-day delivery. Maximum time from oven to customer door is 8 hours, with most deliveries completed within 5 hours of baking.

Local Sourcing

72% of ingredients by weight come from suppliers within 100 miles of London. We maintain direct relationships with 12 farms and 3 mills, visiting each location quarterly for quality checks.

Waste Reduction

Unsold products go to three local charities within 12 hours of baking. Production planning based on order history keeps waste below 4% of total output, measured weekly.